jet9 Privacy Policy

Your Privacy at a Glance

1. Introduction

jet9 is committed to protecting the privacy and personal data of all its users. This Policy sets out our data practices in clear, transparent terms so that every Account Holder in Bangladesh understands exactly how their information is handled from the moment they register to the moment their account is closed.

jet9 acts as the data controller in respect of all personal data you provide to us through the platform. We process your data responsibly, only to the extent necessary to deliver, maintain, and improve the jet9 service and to meet our legal and regulatory obligations. We do not engage in data profiling for advertising purposes.

2. Information We Collect

jet9 collects personal information in the following categories. We collect only what is genuinely necessary for the operation of the platform and compliance with applicable obligations:

• Registration DataWhen you create a jet9 account, we collect your Bangladesh mobile number, chosen username, date of birth (for age verification), and the mobile wallet type you designate for deposits and withdrawals (e.g., bKash, Nagad, Rocket, Upay).
• Identity Verification (KYC) DataTo comply with our age verification and anti-money-laundering obligations, we may collect copies of government-issued identity documents such as your National Identity Card or passport, together with a selfie or proof-of-liveness image where required.
• Transaction DataWe record details of all deposits, withdrawals, wagers, game outcomes, and bonus transactions associated with your account. This includes timestamps, amounts, wallet reference numbers, and game identifiers. This data is necessary to manage your account balance, resolve disputes, and comply with financial record-keeping requirements.
• Technical and Device DataWhen you access jet9, our systems automatically collect your IP address, device type, operating system version, browser type, session duration, pages visited, and click-path data. This information is used for security monitoring, fraud prevention, and platform performance optimisation.
• Customer Support CommunicationsWhen you contact our support team via any channel, we retain records of those communications, including the content of your messages, the date and time of contact, and the resolution outcome. These records allow us to handle repeat enquiries efficiently and improve service quality.

3. How We Use Your Information

jet9 uses your personal data exclusively for the purposes described below. We apply the principle of data minimisation — meaning we use your data only to the extent genuinely necessary for each stated purpose:

• Account ManagementTo create and maintain your jet9 account, verify your identity and age, process deposits and withdrawals via your linked mobile wallet, and manage your account balance and transaction history.
• Platform OperationsTo deliver the gaming and betting services you request, track wagering activity for bonus eligibility and responsible gaming purposes, and resolve any disputes relating to game outcomes or transaction records.
• Security and Fraud PreventionTo monitor for suspicious account activity, detect and prevent bonus abuse, identify multi-accounting, protect the platform against unauthorised access, and report suspicious financial transactions where required by applicable law.
• Legal ComplianceTo comply with applicable laws and regulations, respond to lawful requests from competent authorities, maintain financial records as required by law, and enforce our Terms and Conditions and other platform policies.
• Service CommunicationsTo send you transactional notifications related to your account (e.g., deposit confirmations, withdrawal processing updates, security alerts). We may also send promotional communications where you have consented to receive them and have not subsequently opted out.

4. Legal Basis for Processing

jet9 processes your personal data on the following legal bases:

• Contractual NecessityThe majority of data processing on jet9 is necessary to perform our contract with you — including account creation, payment processing, and wagering services. Without this processing the jet9 service cannot be delivered.
• Legal ObligationSome processing is required by law, including KYC identity verification, age verification, record-keeping for financial compliance, and reporting of suspicious transactions to relevant authorities where mandated.
• Legitimate InterestsWe process certain technical and security data based on our legitimate interest in protecting the platform, preventing fraud, and improving service quality. Where we rely on legitimate interests, we balance those interests against your rights and will not process data in a way that overrides your fundamental privacy expectations.

5. Sharing Your Information

jet9 does not sell, rent, or trade your personal data. We share your data only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose:

• Payment Processing PartnersTo process deposits and withdrawals, jet9 transmits transaction reference data to your selected mobile wallet provider (bKash, Nagad, Rocket, or Upay). We share only the minimum transaction data required to initiate and verify each payment. We do not share your gaming history or account balance with payment providers.
• Game Content ProvidersCasino games on the jet9 platform are supplied by licensed third-party game providers such as Pragmatic Play, Evolution Gaming, Spribe, and others. When you participate in a game session, anonymised session data (wager size, game result) may be transmitted to the relevant provider's system to enable game delivery and RNG certification. Your personal identity is not shared with game providers.
• Legal and Regulatory Authoritiesjet9 will disclose personal data to competent legal or regulatory authorities when required to do so by law, court order, or a lawful directive from a competent government body. In all such cases jet9 will disclose only the data specifically requested and only to the extent required by the applicable legal obligation.

6. Payment Data and Wallet Security

jet9 does not store your full mobile wallet PIN, password, or authentication credentials. When you initiate a deposit or withdrawal, you authenticate directly with your wallet provider (bKash, Nagad, Rocket, or Upay) through their own secure interface. jet9 receives only a transaction confirmation reference — not your wallet credentials.

All payment transaction records held by jet9 are stored in encrypted form on secured servers. Access to payment records is restricted to authorised staff with a verified operational need. jet9 conducts regular security audits of its payment data infrastructure and applies SSL/TLS encryption to all data in transit between the platform and external payment systems.

7. Cookies and Tracking Technologies

jet9 uses a limited set of cookies and similar tracking technologies to operate the platform correctly and to understand how players use the service. We do not use third-party advertising cookies, cross-site tracking pixels, or social media tracking tags.

• Session CookiesTemporary cookies that exist only for the duration of your browser session. They are used to keep you logged in and maintain your account state during a game session. These cookies are deleted automatically when you close your browser.
• Functional CookiesPersistent cookies that remember your language preference and display settings between visits, so you do not have to re-configure the platform each time you return. These cookies do not track your activity on other websites.
• Analytics CookiesAnonymised cookies used to understand aggregate platform usage patterns — for example, which pages are visited most frequently and how long sessions typically last. No personally identifiable information is associated with analytics cookie data, and this data is never used for advertising profiling.

8. Data Retention

jet9 retains your personal data for as long as your account is active and for a defined period after account closure. Account data and transaction records are retained for a minimum of five years following account closure to meet financial record-keeping obligations under applicable law. KYC identity documents are retained for the same period.

After the applicable retention period has elapsed, your personal data will be securely deleted or irreversibly anonymised so that it can no longer be linked to you as an individual. Technical and analytics data that does not contain personally identifiable information may be retained in aggregated form for longer periods for platform improvement purposes.

9. Your Data Rights

As a jet9 Account Holder, you have the following rights in respect of your personal data. To exercise any of these rights, please contact our support team using the email address at the bottom of this page:

• Right of AccessYou may request a copy of all personal data we hold about you. We will respond to verified access requests within 30 days of receipt. The first access request in any 12-month period is provided free of charge.
• Right to RectificationIf any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. For account registration data, you may update many fields directly from your account settings without contacting support.
• Right to ErasureYou may request that we delete your personal data. This right is subject to our legal retention obligations — we cannot erase data we are required to retain by law. Where erasure is not possible, we will anonymise your data so that it is no longer linked to your identity.
• Right to RestrictionYou may request that we restrict the processing of your personal data in certain circumstances — for example, while you contest the accuracy of data we hold, or while a complaint about our data practices is under investigation.
• Right to ObjectWhere we process your data on the basis of our legitimate interests, you have the right to object to that processing. We will assess your objection and cease the relevant processing unless we can demonstrate compelling legitimate grounds that override your interests.

10. Security Measures

jet9 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive account and payment data, role-based access controls restricting staff access to personal data, automated session timeouts, and regular security reviews of our platform infrastructure.

While jet9 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for keeping your login credentials confidential. If you suspect that your jet9 account has been accessed without your authorisation, you must contact our support team immediately so that we can secure your account and investigate the incident.

11. Children's Privacy

jet9 enforces a strict 21+ age policy. The platform is not intended for, directed at, or accessible to persons under the age of 21. jet9 does not knowingly collect personal data from any person under 21. If we become aware that personal data has been collected from a person under 21, we will immediately delete that data and close the associated account. If you believe that a person under 21 has registered on the platform, please notify us at [email protected] immediately.

12. Changes to This Policy

jet9 reserves the right to update this Privacy Policy at any time. When material changes are made, we will notify registered Account Holders via their registered mobile number before the revised Policy takes effect. The effective date at the top of this page will always reflect the date of the most recent revision. Your continued use of the jet9 platform after the effective date of any revision constitutes your acceptance of the updated Policy.

13. Contact Us About Your Privacy

If you have questions about this Privacy Policy, wish to exercise any of your data rights, or want to report a privacy concern, please reach our support team. We aim to acknowledge all privacy enquiries within 24 hours and to resolve data rights requests within 30 days.

Privacy support email (plain text — not a clickable link): [email protected]